Refund policy

At our store, we strive to ensure customer satisfaction. To facilitate a smooth return process, please note the following guidelines:

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Customers are responsible for return shipping costs. A restocking fee (30% of product price) will be applied to all returned items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Unfortunately, Final sale items or gift card are not eligible for return.

Refund
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Should you have any questions about Return and Refund Policy, or if you would like to exercise any of the rights available to you, please contact us: service@lldanduno.com